FAQs

We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments go through our secure checkout and prices are in GBP, including VAT where applicable.

Contact us as soon as possible at support@cappafe.com or on +44 7493 312748 with your order number. If your order has not been dispatched yet we will do our best to amend or cancel it. Once it has been dispatched you can still use your 14-day right to cancel.

Yes. Garages, motor factors, online sellers and fleet operators can apply for a trade account with trade pricing and fast ordering by part number. Apply on our B2B trade account page; we review every application and email you once it is approved.

Enter your registration in the Enter your reg box at the top of any page, or use Manual search to choose your make, model and year, and we will only show parts that fit. Every product page also lists the exact vehicle, generation, body style and years it is designed for. Not sure? Contact us with your vehicle details before ordering.

No. Our products are aftermarket accessories designed for specific vehicles; they are not original manufacturer parts. Vehicle brand names are used for fitment reference only. Most of our accessories are designed and manufactured by Cappafe in Türkiye.

Where stated on the product page, items carry the manufacturer’s warranty. Your statutory rights as a UK consumer are not affected: if an item arrives faulty or is not as described, contact us and we will put it right.

Orders are dispatched from our UK warehouse and are delivered in 1–3 working days within the UK. Delivery estimates exclude weekends and public holidays.

Delivery is free on orders over £99 to England and Wales. Delivery charges for smaller orders and for Scotland and Northern Ireland are shown at checkout before you pay. See our Shipping Policy for details.

Yes, we ship to selected international destinations, including the European Union (usually 5–10 working days) and the United States (usually 7–14 working days). International orders may be subject to customs duties and taxes payable by the recipient.

Once your order has been dispatched we email you the tracking details. You can also see your orders by logging in to your account.

You can cancel most orders within 14 days of receiving your items. Email support@cappafe.com with your order number and reason, then return the items unused and in their original packaging. We refund within 14 days of receiving the return. Return postage is paid by the customer unless the item is faulty or incorrect. Full details: Refund & Returns Policy.

Please contact us within 7 days of delivery with your order number and photos of the item and packaging. If an item is faulty or we sent the wrong part, we cover the return postage and send a replacement or a refund.